How We Work
A clear, coordinated process—from first conversation through delivery.
Built Around the Project
We work primarily through showroom partners, supporting designers, architects, and builders through the selection, specification, and delivery of materials. Our approach is straightforward: clear communication, accurate information, and reliable follow-through from first conversation through final delivery.
Process Flow
1. Project Review
We begin with the showroom, designer, architect, or builder to understand the project's scope, aesthetic direction, application requirements, and timeline.
2. Material Selection
Materials are reviewed and narrowed based on design intent, performance requirements, scale, color, texture, and budget considerations.
3. Quoting & Specification
Detailed pricing, lead times, material specifications, and sample information are provided. Layouts and technical details are reviewed as needed to support accurate decision-making.
4. Order Confirmation & Production
Orders are confirmed in detail prior to production. Materials are then produced through the artisan factories and workshops we represent, with coordination maintained throughout the process.
5. Shipping & Delivery
Shipping is coordinated according to project requirements, order size, and timing. Updates are provided as materials move through production, transit, and final delivery.
Supporting Our Showroom Partners
We work closely with our showroom partners to provide accurate information, responsive communication, and coordinated project support from specification through delivery.
Order Processing
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Detailed pro forma invoices
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Estimated lead times confirmed at time or ordering
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Clear order review prior to production
Communication
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Ongoing updates during production and shipping
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Direct project coordination as required
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Responsive handling of add-ons and revisions
Samples & Displays
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Sample availability and lead-times confirmed upfront
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Support for showroom display boards and sample cards
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Guidance on material presentation
Shipping & Logistics
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Freight coordination based on order size and destination
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Tracking and updates as they become available
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Alignment with project timelines
Our role is to support both the showroom and design team—keeping projects organized, communication clear, and materials moving forward without unnecessary friction.